Support
Answers to common questions about Vaultpod, and how to reach us.
No, nobody can. Use your recovery phrase: on the lock screen tap “Use recovery phrase”, type it, and draw a new pattern.
Sign in to the same iCloud account, install Vaultpod, tap “Use recovery phrase”, then “Restore from iCloud”, type the phrase and draw a new pattern. Each vault needs its own phrase.
The vault on that iPhone is deleted with it. With backup on and your phrase safe, a reinstall gets everything back.
The reason is written next to it: usually iCloud is full, you are signed out, or there is no connection. Fix that and backup resumes on its own.
No. Files are encrypted on your phone before they are stored or backed up.
Yes. One purchase, never expires, always restores, shared with your family.
Contact
Email support@vaultpod.app. Tell us the app version (in Settings) and what happened. Never send your pattern or phrase.